The Make Homes Customer Code

At Make Homes, we showcase an unrelenting commitment to customer service and providing you with the best quality home possible.

Overview

Having reserved a Make Homes home, you can enjoy complete peace of mind with our unrelenting commitment to build quality and our attentive customer service.

Peace of mind

We showcase an unrelenting commitment to customer service and providing you with the best quality home possible. Your new home is covered by the ICW ten-year structural warranty.

We also embrace the Consumer Code for Home Builders, which ensures that new home buyers are well informed on aspects such as service levels and build timescales.

ICW New Homes Warranty – what’s covered?

Buying a new Make Homes home gives you reassurance for the future. That’s because your new home will be covered by the ten-year ICW New Homes warranty, which gives you a ten-year structural warranty and a two-year fixtures and fitting warranty* as standard. The ten-year ICW structural warranty is two-fold.

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Here’s how it works:

Part one: Ten-year structural warranty

Your new home comes with a ten-year structural warranty, meaning that the cost of fixing any damage caused by faults in specified parts of the home, usually the structural and weatherproofing elements, is covered.

Part two: Two-year fixtures and fittings warranty

During the first two years, you have complete peace of mind in your new home. If something goes wrong within your home, and is covered by the two-year fixtures and fittings warranty, we will make sure it is put right

In order to ensure that we are able to offer you the highest level of service, we ask that you notify us of any snags or defects which are apparent on reasonable inspection within 72 hours of moving into your new home.

We do understand that defects may occur within your new home at any point within the first two years and we will, of course, investigate any matters raised and address them accordingly.

Contact Us

If you’re interested in our Burton-upon-Trent development and would like more information on our Customer Code, please get in touch.

Download Brochure

Additional information about all of our properties that are available in Burton-upon-Trent can be found in our brochure, which you can download below. If you have any further questions or comments, please get in touch.

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